Respecting your privacy and the lawThe privacy of your personal information has always been important to us at Patricia Holdings. We are bound by the Privacy Principles in the Privacy Act 1988 (Commonwealth) and any relevant State legislation as well as any other applicable laws and codes affecting your personal information. We are committed to respecting your right to privacy and protecting your personal information. Our staff are trained to respect your privacy in accordance with our standards, policies and procedures.
Collecting your personal informationIf you are acquiring, or have acquired, a product or service from Patricia Holdings we collect and hold your personal information for the purposes of:-
- providing you with the relevant product or service
- obtaining the services of a third party provider to enable us to provide the product or service
- managing and administering the product or service
- protecting against fraud associated with the product or service
The information collected may include your name (or the name of the organisation associated with you or the person you represent), your residential or email address, date of birth or tax file number. Other relevant information that is necessary for Patricia Holdings to provide the product or service may also be collected.
We will, if it is reasonable or practicable to do so, collect your personal information from you. This will occur when you fill out an order form or an administrative form (e.g. a change of address form), when you give us personal information over the telephone or through our, or an associated, website.
In certain cases we collect your personal information from third parties. For example, we may need to collect personal information from your representative (such as a legal adviser or accountant), your financial adviser, your employer or a publicly available source.
Using and disclosing your personal informationWe only obtain information that is relevant to the product or service that you have asked us to provide or you have enquired about.
Marketing our products and servicesWe may use your personal information to develop products and services that might better serve your needs or in which you may be interested. Patricia Holdings will advise you immediately about these products. You can contact us at any time if you do not wish us to use your personal information in this way.
Keeping your personal information accurate and up-to-dateAt Patricia Holdings we aim to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We take all possible reasonable steps to protect it from misuse, loss and unauthorised access, modification or disclosure.
Your Privacy on the InternetWe take care to ensure that the personal information you give us on our website is protected. We do not store any credit card numbers, as all payments are processed externally by the Commonwealth Bank website.
Links to Other SitesYou may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
Gaining access to your personal informationYou can gain access to your personal information held by Patricia Holdings. This is subject to some exceptions allowed by law.
Using Government Identifiers / Credit Card detailsAlthough in certain circumstances we need to collect government identifiers such as your tax file number, and may obtain details of your credit card, (if you use it to pay an account) at Patricia Holdings we do not use or disclose this information other than when required by law or you have authorised disclosure. Patricia Holdings does not store any credit card information unless specifically requested to do so.
Dealing with us anonymouslyYou can deal with us anonymously where it is lawful and practicable to do so.
Your sensitive informationWithout your consent we will not collect information about you that reveals you racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, or other association, details of health, disability, sexual orientation or criminal record unless required to by law.
If you believe that we hold any information about you that is incorrect please advise us so that our records can be appropriately amended.