Take a moment to read these terms of use because they are the basis on which we provide our products & services to you. We may change these terms of use from time to time, but the current version will always appear right here on our website.

Each time you order a product or service from us, you will see a link to the current version of our terms of use and be asked to accept with the click of a button.

You should also take a look at our privacy policy.

No legal or financial advice

We are not lawyers. We are not accountants, tax planners or financial advisers. We don’t provide legal, financial, accounting, tax, business, or other professional advice. We supply provide various documents and services relating to business registrations.

We can’t advise you on the business structure most appropriate to your needs, or the appropriateness of the documents for your individual circumstances or to achieve a particular purpose. Nor can we provide ongoing advice about your documents or your business structure once established.

You acknowledge that you have either visited your lawyer, accountant or other professional adviser for advice and a clear understanding of what you’re ordering from us, or that you have chosen not to do so, but accept the resulting risk that our products or services might not meet your individual needs.

On parts of our website, we may post articles written by accountants, lawyers or other business advisers. This material is for information only, is general in nature, and is not a substitute for professional advice tailored to your individual needs. We don’t endorse the accuracy of this information or the views expressed in these articles.

Our documents depend on your input

The type of document(s) you order, and some of the information in those documents, is dependent on the information you provide in the order form or on your applications. We won’t be responsible if you supply incorrect or false information, if you misunderstand a question or information on our online order form or on other parts of our website, or if you otherwise order a document that doesn’t end up meeting your needs.

You should check all of the information you’ve submitted carefully before completing the online order form.

Our documents are standard form documents

As such they may not be suitable for your individual needs or circumstances.

You should seek professional advice about whether you need a particular document, or what type of document you need before ordering. By ordering a document, you agree that you have not relied on any representation or warranty from Patricia Holdings about the suitability of any document for your needs and circumstances, and to the extent permitted by law, Patricia Holdings has no liability to you in relation to any such representation or warranty.

Restrictions on your use of our documents

If you order any document from Patricia Holdings, we supply it to you based on the understanding that the document is copyright. That means the document’s text and layout belongs to Patricia Holdings and you must only use the document according to the licence we grant to you, which is outlined below:

  • You agree to use the document only for the purpose for which you ordered it
  • You cannot use the document (or part of it) to create another document
  • You cannot supply (for sale or otherwise) the document (or part of it) to someone else unless you are a professional adviser and you are ordering the document on behalf of your client
  • You will not alter the document once it is finalised, except to sign and date it if applicable
  • You will not copy the document except for your own personal purposes
  • You will not remove any Patricia Holdings branding from the document

You also acknowledge that the content of our website, including the text on each page, the layout & order forms (including all underlying computer programming & code), as well as the trade mark PATRICIA HOLDINGS, is the intellectual property of Patricia Holdings, and you agree not to use any of this content for any purpose other than with Patricia Holdings express written permission.

Indemnity

You agree to indemnify Patricia Holdings against any loss, damage or other liability:

  • that we suffer because you have breached these terms of use, or
  • that you or a 3rdparty suffers because of the information you supplied in an order form, or because you did not obtain professional advice about whether a product or service we supplied meets your individual needs and circumstances.

You will cooperate fully with us to ensure that any such loss, damage or liability can be adequately quantified.

Limit on our liability to you

To the extent that the law allows us to, our liability to you for any failure on our part (including negligence) is limited to:

  • for document products; either replacing the document, supplying an equivalent document, amending the document, or paying the costs of replacement, supply or amendment.
  • for other services; either supplying the services again, or paying the costs of having the services supplied again.

In particular our liability to you does not include any indirect or consequential loss, such as lost profit or revenue, missed business opportunity, damage to goodwill, or any expenses you incurred because of our failure.

Australia’s consumer protection laws imply various guarantees into contracts for goods and services ordinarily acquired for personal, household or domestic use, including that goods will be of acceptable quality and that services will be provided with due care and skill and within a reasonable time. Our liability limit is not intended to restrict the operation of the Australian consumer protection laws if they are applicable here.

Links to other websites & service providers

We provide links to other websites & service providers for general information and convenience only, and we do not vouch for their relevance or accuracy. We do not endorse any particular website or service provider. You need to form your own view of those websites or service providers and access them at your own risk. Patricia Holdings may have a fee for referral arrangement with one or more of these service providers.

Payment

We extend thirty days terms of trade to approved practising solicitors, financial planners and accountants, but not to their clients. We require cleared funds from private clients before we process the an order. Whilst most of our clients observe the 30 days terms of trade we extend, please be aware it is company policy to suspend further credit at 45 days. You will be liable for any debt recovery expenses relating to the payment of your account. Please note that if you are our client and tax invoices are in your name, it is you we extend credit to, not your client. We cannot and will not alter the tax invoice from you to your client after the order is processed. Should you want the tax invoice in the name of your client please advise us beforehand so it is not on your account. We shall require cleared funds in payment prior to processing as we do not extend credit to clients of our clients. The name on the tax invoice determines the debtor.

We require cleared funds from private "cash" clients before we process the order. We accept payment via credit card, bank transfer and cheque. Funds sent by bank transfer or cheque will need to be cleared before orders are processed which may take up to four business days.

Where accounts are paid after the time of order using credit card, we charge an admin fee of 0.87% (incl. GST) on Visa and MasterCard, and 1.93% (incl. GST) on Amex.
For accounts paid at the time of ordering, we charge an admin fee of 1.93% on Amex only. Visa and MasterCard will not be subject to fees.

Refunds & returns

Products and services supplied by Patricia Holdings are created to meet the specific requirements of each purchaser and/or client. Because of the nature of these products and services, they cannot be re-sold to another purchaser or client. We do not provide refunds for products or services we supply in good faith according to your request.

If you return a product or service back to Patricia Holdings due to an error on our part, we will amend the error and return the product or service as soon as is practicable.

If you return a product or service due to an error on your part, and we have complied with your original instructions, we may at our discretion levy an additional charge that fairly reflects the time and expertise required to amend the error. Patricia Holdings is not responsible for any error or loss due to your mistake or misunderstanding of the law.

If you have any concerns relating to Patricia Holdings refund and return policy, please contact us and our staff will be happy to discuss your concerns and attempt to resolve them.

Jurisdiction

These terms of use are governed by New South Wales law. You and we agree that we will settle any dispute about them by first trying to resolve the dispute between ourselves, or failing that, exclusively in the courts of New South Wales.

Patricia Holdings ABN 43 264 414 938 is an Australian based business in Sydney.